We are an online business that operates Monday-Friday from 9am-5pm. Please allow 2-3 business days for orders to be processed and dispatched from our warehouse in Pendle Hill NSW Australia. Please note we do not operate on weekends or public holidays.
Shipping is calculated at checkout. Shipping costs are based on order weight and delivery location.
We use a variety of courier services to ensure fast delivery of your order. By placing an order you agree that your contact and delivery details are provided to a third party courier service.
Once your order is dispatched from our warehouse, you will receive a shipping confirmation email with a tracking code link from the third party courier service. You can use this tracking code link to get online updates on the location of your package whilst in transit.
All orders require signature on delivery and cannot be left unattended. We recommend choosing an alternate address if it is unlikely for someone to be at the delivery address during the estimated delivery time frame. If no one is there to sign for your order, the driver will leave a card with details on arranging re-delivery or collection.
We do not offer delivery to PO Boxes or Parcel lockers. International shipping is not available at this time.
CBD & Metro cities in NSW, ACT, QLD and VIC can expect to receive their orders within 2-3 business days, whilst outer metro and regional areas can expect to receive their orders within 3-5 business days.
All other areas in WA, SA, NT & TAS can expect to receive their orders within 5-7 business days.
You can expect to receive your order within 1-5 business days depending on your location.
Click & Collect
Sydney customers have the option to collect from our warehouse in Pendle Hill NSW (30-40 min from Sydney CBD). Our click and collect service operates Monday-Wednesday from 10am-4pm. You will be notified via email once your order is ready to collect.
*Please note time frames are estimates only. Please allow extra time for shipping due to courier delays due to Covid-19. The Pretty Table accepts no responsibility for shipping delays outside our control once dispatched from our warehouse.
Sometimes shipping delays can occur that are outside of our control. If your order is not delivered in the estimated timeframe, you can check the progress via the tracking code link in your shipping confirmation email. You can also contact the third party courier service directly as the owner of the package and provide your tracking code for them to investigate. If you are unable to resolve your delivery issues with the third party courier service, please contact us at firstname.lastname@example.org so we can escalate.
If you have entered the wrong delivery address and your order isn’t delivered, your parcel will be returned back to us. An additional shipping cost will apply to re-send your order to the correct delivery address.