Frequently Asked Questions

Shipping

What are your operating hours?

We are an online business that operates Monday-Friday from 9am-5pm. All order enquiries are responded to via email during those days/times. All orders are processed, dispatched and delivered during those days/times. We do not operate outside of our business hours or on public holidays. Should you have an enquiry relating to your order please contact us at hello@theprettytablestore.com.au with your order number.

How long does it take to process my order?

Please allow 2-3 business days for orders to be processed and dispatched from our warehouse in Pendle Hill NSW Australia. Please note we do not operate on weekends or public holidays.

How long does it take to receive my order once shipped?

We use a variety of courier services to ensure fast delivery of your order. By placing an order you agree that your contact and delivery details are provided to a third party courier service. We provide online tracking of your order via third party courier service. All orders require signature on delivery.

Standard shipping*

CBD & Metro cities in NSW, ACT, QLD and VIC can expect to receive their orders within 2-3 business days, whilst outer metro and regional areas can expect to receive their orders within 3-5 business days.

All other areas in WA, SA, NT & TAS can expect to receive their orders within 5-7 business days.

Express shipping*

You can expect to receive your order within 1-5 business days depending on your location.

Click & Collect

Sydney customers have the option to collect from our warehouse in Pendle Hill NSW (30-40 min from Sydney CBD). Our click and collect service operates Monday-Wednesday from 10am-4pm. You will be notified via email once your order is ready to collect.

*Please note time frames are estimates only. Please allow extra time for shipping due to courier delays due to Covid-19. The Pretty Table accepts no responsibility for shipping delays outside our control once dispatched from our warehouse.

Can I collect my order?

Sydney customers have the option to collect from our warehouse in Pendle Hill NSW (30-40 min from Sydney CBD). Our click and collect service operates Monday-Wednesday from 10am-4pm. You will be notified via email once your order is ready to collect.

Do I need to be at the delivery address when my order is delivered?

All orders require signature on delivery and cannot be left unattended. We recommend choosing an alternate address if it is unlikely for someone to be at the delivery address during the estimated delivery timeframe. If no one is there to sign for your order, the driver will leave a card with details on arranging re-delivery or collection.

Do you deliver to a PO Box or Parcel Lockers?

Due to the nature and size of our items, we do not offer delivery to PO Boxes or Parcel Lockers.

Do you offer international shipping?

At this time we do not offer international shipping.

How much is shipping?

Shipping is calculated at checkout. Shipping costs are based on order weight and delivery location.

How do I track my order?

Once your order is dispatched from our warehouse, you will receive a shipping confirmation email with a tracking code link from the third party courier service. You can use this tracking code link to get online updates on the location of your package whilst in transit.

What if my order isn’t delivered in the timeframe or gets lost?

Sometimes shipping delays can occur that are outside our control. If your order is not delivered in the estimated timeframe, you can check the progress via the tracking code link in your shipping confirmation email. You can also contact the third party courier service directly as the owner of the package and provide your tracking code for them to investigate. If you are unable to resolve your delivery issues with the third party courier service, please contact us at hello@theprettytablestore.com.au so we can escalate.

If you have entered the wrong delivery address and your order isn’t delivered, your parcel will be returned to us. An additional shipping cost will apply to re-send your order to the correct delivery address.

Do you have a store front?

We are an online business operating from our warehouse in Pendle Hill NSW Australia. We do not have a store front, however you can choose click and collect to pickup your order. You will be notified via email once your order is ready to collect.

Returns

What happens if my order is delivered broken or damaged?

We pride ourselves on quality and check all orders before they are dispatched to ensure they are not broken or damaged. In the event that you receive items that have been broken or damaged in transit, please contact us at hello@theprettytablestore.com.au as soon as you are aware of the breakage/damage. We will happily offer you a replacement (subject to availability), exchange or full refund if items are returned within 7 days of receiving goods.

In the case of breakages, you are required to provide us with an image of the broken item/s and then dispose of the broken item/s. If you have chosen a replacement we will send you out a replacement of the broken item/s only. If you have chosen to exchange or get a full refund, you will need to return the undamaged items only in their original packaging. You are not required to return the broken item/s. Details will be provided to you to facilitate the return of those items.

We will be in contact once your replacement items are dispatched or when you return items have been received so that the exchange or full refund can be facilitated. Please note it may take up to 7 days to issue refunds.

What happens if I change my mind?

You can exchange your items for change of mind within 7 days of receiving the goods, provided the items are returned in original condition and packaging. We do not offer refunds for change of mind. We will provide you with an exchange value equal to the item purchase value less any shipping.

You are responsible for the cost of shipping items back to us when it is a change of mind. We recommend you choose a third party courier with tracking services as we are unable to exchange items that we have not received.

Please note sale items cannot be exchanged unless they are deemed damaged or faulty.

Can I cancel my order?

You may be able to cancel your order if the item has not yet been processed by our warehouse. Please contact us at hello@theprettytablestore.com.au as soon as possible so we can advise of the status of your order.

Can I change my order?

You may be able to change your order if the item has not yet been processed by our warehouse. Please contact us at hello@theprettytablestore.com.au as soon as possible if you need to change a delivery address, or add or remove items from your order. We can then advise of the status of your order and if a change is possible.

Why did my order get cancelled?

We may cancel any order or part of any order without liability if the products are not available or if there was an error with pricing on the website at the time the order was placed. Payment for the order or part of any order that has been cancelled plus shipping will be refunded to the original payment method.

Other

Does my order include sales tax?

A 10% Goods and Services Tax (GST) is automatically included in our product prices and shipping.

What if the item I want is out of stock?

If items are not in stock you can opt to be notified via email when items are back in stock. You can also pre-order any products by emailing us at hello@theprettytablestore.com.au. This ensures that you wont miss out on the next shipment, particularly for popular items that sell out quickly. Pre-orders require 50% payment with an expected delivery date provided. We will notify you when items are back in stock and ready to be shipped so you can pay the remaining 50% balance.

Please note that due to international shipping factors sometimes delays can occur. Our team will notify you on any delays with pre-orders.  

Do you offer wholesale pricing?

In order to protect the interests of our Hire business, we do not offer wholesale pricing on our products.

What payment methods do you accept?

We accept all major payment methods including  Visa, Mastercard, AMEX, Paypal and AfterPay. Simply select your desired payment method at checkout.