We pride ourselves on quality and check all orders before they are dispatched to ensure they are not broken or damaged. In the event that you receive items that have been broken or damaged in transit, please contact us at email@example.com as soon as you are aware of the breakage/damage. We will happily offer you a replacement (subject to availability), exchange or full refund if items are returned within 7 days of receiving goods.
In the case of breakages, you are required to provide us with an image of the broken item/s and then dispose of the broken item/s. If you have chosen a replacement we will send you out a replacement of the broken item/s only. If you have chosen to exchange or get a full refund, you will need to return the undamaged items only in their original packaging. You are not required to return the broken item/s. Details will be provided to you to facilitate the return of those items.
We will be in contact once your replacement items are dispatched or when you return items have been received so that the exchange or full refund can be facilitated. Please note it may take up to 7 days to issue refunds.
You can exchange your items for change of mind within 7 days of receiving the goods, provided the items are returned in original condition and packaging. We do not offer refunds for change of mind. We will provide you with an exchange value equal to the item purchase value less any shipping.
You are responsible for the cost of shipping items back to us when it is a change of mind. We recommend you choose a third party courier with tracking services as we are unable to exchange items that we have not received.
Please note sale items cannot be exchanged unless they are deemed damaged or faulty.
You may be able to cancel your order if the item has not yet been processed by our warehouse. Please contact us at firstname.lastname@example.org as soon as possible so we can advise of the status of your order. We may cancel any order or part of any order without liability if the products are not available or if there was an error with pricing on the website at the time the order was placed. Payment for the order or part of any order that has been cancelled plus shipping will be refunded to the original payment method.
You may be able to change your order if the item has not yet been processed by our warehouse. Please contact us at email@example.com as soon as possible if you need to change a delivery address, or add or remove items from your order. We can then advise of the status of you order and if a change is possible.